Privacy Policy

Overview

CYBER SKY LLC provides an AI receptionist platform for service businesses. This Privacy Policy explains how we collect, use, and protect information when visitors use our website, create an account, request service, or communicate with our AI receptionist by phone or SMS.

Information We Collect

• Contact information such as name, business name, email address, phone number, and service request details.
• Account information used to create and manage a service provider account.
• Call, appointment, intake, and support records created when a customer interacts with the receptionist service.
• Technical information such as browser, device, log, and usage data needed to operate and secure the service.

How We Use Information

• To provide receptionist, scheduling, intake, customer support, and follow-up services.
• To send appointment-related, customer care, and support SMS messages to users who request service or opt in.
• To operate, maintain, troubleshoot, secure, and improve the platform.
• To comply with legal, carrier, fraud-prevention, and operational requirements.

SMS Communications

By providing a phone number through our website, contact form, appointment request, support request, or receptionist workflow, users may consent to receive SMS messages related to scheduling, customer care, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

Sharing of Information

We do not sell personal information. We may share information with service providers that help operate the platform, such as hosting, communications, analytics, payment, security, or customer support providers. We may also share information when required by law or to protect the rights, safety, and security of users, customers, and the service.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure. We keep information as long as needed to provide the service, satisfy business needs, resolve disputes, enforce agreements, or meet legal obligations.

Contact

For privacy questions or requests, contact CYBER SKY LLC at [email protected].